Location: Dumai Port, Indonesia Feedback: Services are good. Engineer was very co-operative and arrived at vessel within 1 working day after confirmation from shore side. Problems Resolved: Purge vessel computers of viruses. Purge crew computers and storage devices of viruses. Commission vessel network antivirus system.
Alfa Baltica
Location: Raffles Marina, Singapore Feedback: Nicholas provided excellent service and also instructions in writing on how to prevent future problems in our communications infrastructure. Problems Resolved: Deliver and configure 3G router firewall on board. Troubleshoot vessel network. Fix Furuno Fleet Broadband Launchpad installation on communications computer.
MT. Bon Atlantico
Location: Western Petroleum Alpha, Singapore Feedback: IT engineer is a good and knowledgeable person. He helped us to solve the problem of us not being able to use Excel on the bridge computer. Data was also recovered from our cargo control room computer that was infected with virus. Problems Resolved: Retrieve and recover data from… READ MORE
MV. Condock IV
Location: Drydocks World Singapore IT engineer with deep knowledge and very helpful. All problems with satellite and network connection were solved. IT engineer can be recommended for future employment in order to resolve all electronic/PC problems. Problems Resolved: Faulty network connection to email and bridge PC/laptop. Resolved slow satellite data connection for AmosConnect. Remove viruses.
M.T. Santrina
Location: West Coast Pier, Singapore Engineer is knowledgeable and helpful. Defective email system was solved in 2 hours. Good. Problem Resolved: Resolve defective Telaurus email system
M.T Meridiana
Location: ST Marine Tuas, Singapore Feedback: Mr Chan updated the anti-virus program, repaired the network cable connection on the bridge and also configured network shared folders. He was very efficient and served our communication problems very quickly. Problems Resolved: Deliver and commission bridge computer. Configure network shared folders. Repair intermittent network cable connection on bridge.
Thuraya Calling Card
Thuraya scratch cards allows the whole crew to use their individual prepaid scratch cards to make personal calls from a single phone terminal, ensuring that work and personal calls are kept separate. Budgets of ship management companies can be better managed as airtime usage is charged to the user, instead of the company. This is… READ MORE
M.T. Santrina
Location: West Coast Pier, Singapore Feedback: Engineer is knowledgeable and helpful. Defective email system was solved in 2 hours. Good. Problem Resolved: Resolve defective Telaurus email system
MV. Condock IV
Location: Drydocks World Singapore Feedback: IT engineer with deep knowledge and very helpful. All problems with satellite and network connection were solved. IT engineer can be recommended for future employment in order to resolve all electronic/PC problems. Problems Resolved: Faulty network connection to email and bridge PC/laptop. Resolved slow satellite data connection for AmosConnect. Remove… READ MORE
MT. Bon Atlantico
Location: Western Petroleum Alpha, Singapore Feedback: IT engineer is a good and knowledgeable person. He helped us to solve the problem of us not being able to use Excel on the bridge computer. Data was also recovered from our cargo control room computer that was infected with virus. Problems Resolved: Retrieve and recover data from… READ MORE