Location: ST Marine Tuas, Singapore Feedback: Mr Chan updated the anti-virus program, repaired the network cable connection on the bridge and also configured network shared folders. He was very efficient and served our communication problems very quickly. Problems Resolved: Deliver and commission bridge computer. Configure network shared folders. Repair intermittent network cable connection on bridge.
Location: West Coast Pier, Singapore Feedback: Engineer is knowledgeable and helpful. Defective email system was solved in 2 hours. Good. Problem Resolved: Resolve defective Telaurus email system
Location: Drydocks World Singapore Feedback: IT engineer with deep knowledge and very helpful. All problems with satellite and network connection were solved. IT engineer can be recommended for future employment in order to resolve all electronic/PC problems. Problems Resolved: Faulty network connection to email and bridge PC/laptop. Resolved slow satellite data connection for AmosConnect. Remove… READ MORE
Location: Western Petroleum Alpha, Singapore Feedback: IT engineer is a good and knowledgeable person. He helped us to solve the problem of us not being able to use Excel on the bridge computer. Data was also recovered from our cargo control room computer that was infected with virus. Problems Resolved: Retrieve and recover data from… READ MORE
Location: Raffles Marina, Singapore Feedback: Nicholas provided excellent service and also instructions in writing on how to prevent future problems in our communications infrastructure. Problems Resolved: Deliver and configure 3G router firewall on board. Troubleshoot vessel network. Fix Furuno Fleet Broadband Launchpad installation on communications computer.
Location: Dumai Port, Indonesia Feedback: Services are good. Engineer was very co-operative and arrived at vessel within 1 working day after confirmation from shore side. Problems Resolved: Purge vessel computers of viruses. Purge crew computers and storage devices of viruses. Commission vessel network antivirus system.
Location: Keppel Marina, Singapore Feedback: IT engineer repaired the navigational computer and helped to procure new PCle serial cards when the current one was found to be defective. Fredrik Marine is good at solving problems in your technical infrastructure. Problems Resolved: Troubleshoot and Repair Navigational Computer.
Location: Pasir Panjang Terminal, P11, Singapore Feedback: All problems not solved due to a lack of time, but recieved full instructions and procedures in writing on how the problem can be solved in the future. Very helpful and intelligent man. Fully recommended. Problem Resolved: Analyse health of vessel computers and network infrastructure and troubleshoot.